Privacy Policy - Cedar Heights on Balm Beach

Effective date: August 19, 2026

Delbrook Group, its related and affiliated entities, and the applicable entities involved in Cedar Heights on Balm Beach are collectively referred to as “Delbrook,” “we,” “us” or “our.”

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information through chbalmbeach.com and in connection with Cedar Heights on Balm Beach.

1. Information We Collect
Personal information means information about an identifiable individual. Depending on your interaction with us, we may collect:

Your name, email address, telephone number and postal code.
Whether you are a realtor.
How you heard about Cedar Heights.
Your home-buying interests and preferences.
Information included in inquiries or communications with us.
Transaction-related information if you become a purchaser.

We collect information that you voluntarily provide when you register for the VIP list, contact us, attend an event or appointment, complete a survey or promotion, or inquire about a potential real estate transaction.

When you use the Website, we may also collect limited technical and security information, such as your IP address, browser, device type, referring website, pages visited, approximate country, Website performance data and security logs.

2. How We Use Your Information
We may use personal information to:

Manage the Cedar Heights VIP list.
Respond to inquiries and arrange appointments.
Send project updates, sales information, event invitations and other communications for which consent has been provided.
Understand prospective purchasers’ interests and preferences.
Administer and complete potential real estate transactions.
Operate, maintain, secure and improve the Website.
Prevent or investigate fraudulent, malicious or unauthorized activity.
Maintain consent, business and compliance records.
Meet legal, regulatory, accounting and contractual requirements.

We will not use personal information for a materially different purpose without obtaining additional consent where required.

3. Marketing Communications and Consent
With your consent, Delbrook may contact you by email, telephone or other electronic means regarding Cedar Heights on Balm Beach.

VIP registration does not reserve a home or guarantee early access, preferred pricing, an appointment or the availability of any home.

You may withdraw your marketing consent at any time by selecting the unsubscribe link in an email or contacting us. Withdrawing consent will not prevent communications necessary to respond to an inquiry, administer a transaction, comply with legal obligations or maintain a record of your unsubscribe request.

4. Cookie Notice and Website Technologies
The Website currently uses the following technologies:

Cloudflare Web Analytics: We use Cloudflare’s analytics beacon to understand Website traffic and performance. It may collect aggregated information such as page views, page paths, referring websites, browser, operating system, device type, approximate country and Website performance measurements. Cloudflare states that this service does not use cookies or local storage to collect usage metrics and does not fingerprint visitors through IP addresses or user-agent strings.

Cloudflare security cookies: Cloudflare may place strictly necessary cookies when security features or visitor challenges are activated. These may include:

__cf_bm, which helps identify and manage automated or malicious traffic.
cf_clearance, which records that a visitor successfully completed a security challenge.

These cookies are used for Website security and are not used by Delbrook for advertising.

Constant Contact: The VIP registration form is integrated using the Constant Contact WordPress plugin. When you submit the form, the information and preferences you provide are transferred to Delbrook and Constant Contact to manage the VIP list and send communications for which consent has been provided. Additional information is available in the Constant Contact Privacy Notice.

WordPress session storage: The Website may use temporary browser session storage, including wpEmojiSettingsSupports, to check whether certain Website elements display correctly. This information is not used for advertising and expires with the browser session.

As of the effective date, the Website does not use Google Analytics, Google Tag Manager, Meta Pixel, advertising cookies, reCAPTCHA, embedded maps or embedded video players. This notice will be updated before additional analytics services, advertising pixels or embedded tools are introduced.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may affect Website functionality or security.

5. Sharing, Service Providers and International Processing
We do not sell, rent or trade personal information.

We may disclose information:

To related or affiliated Delbrook companies and entities involved with Cedar Heights.
To providers of Website hosting, information technology, security, cloud storage, analytics, marketing, email communications and administration.
To professional advisors, including legal, accounting, financial and insurance advisors.
To governmental, regulatory or law-enforcement authorities where permitted or required by law.
To investigate fraud, unlawful activity or a security incident.
In connection with a proposed or completed financing, reorganization, sale or transfer of a business or project.
With your consent or as otherwise permitted by law.

Service providers receive only the information reasonably necessary to perform their services and may use it only for authorized purposes.

Delbrook remains accountable for information transferred to service providers for processing. We use contractual or other appropriate safeguards requiring providers to protect the information, maintain confidentiality, limit its use, report security incidents and securely return, delete or anonymize it when no longer required.

Some providers, including Cloudflare and Constant Contact, may process information outside Canada, including in the United States. Information processed in another country may be subject to its laws and accessible to courts, law-enforcement agencies or governmental authorities in that jurisdiction.

6. Retention, Deletion and Security
We retain personal information only for as long as reasonably necessary to:

Fulfil the purpose for which it was collected.
Manage the VIP list, inquiries and customer relationships.
Administer a purchase or transaction.
Maintain evidence of consent and unsubscribe requests.
Meet legal, tax, accounting, warranty and record-keeping obligations.
Address complaints, disputes, investigations or security incidents.

Retention periods depend on the nature and sensitivity of the information, its purpose, the individual’s relationship with Delbrook and applicable legal requirements.

If you unsubscribe, we may retain a limited suppression record, such as your email address and the date of the request, to ensure that your preference continues to be respected. This record will not be used for marketing.

When information is no longer required, we will securely delete, erase or anonymize it. Information contained in backups may remain until overwritten through the normal backup cycle. Records subject to a legal hold, investigation, dispute or statutory requirement will be retained until that requirement ends.

We use reasonable administrative, technical and physical safeguards, which may include access restrictions, passwords, secure Website connections, security monitoring, confidentiality requirements, service-provider controls and secure disposal procedures.

No Website, electronic transmission or storage system can be guaranteed to be completely secure.

7. Privacy and Security Incidents
If we become aware of a suspected or confirmed privacy or security incident, we will take reasonable steps to:

Investigate its nature and scope.
Contain it and prevent further unauthorized access, use or disclosure.
Assess the sensitivity of the information and the potential risk of harm.
Correct security weaknesses and reduce the possibility of recurrence.
Maintain the records required by applicable law.
Notify affected individuals, the Office of the Privacy Commissioner of Canada and other organizations or authorities when legally required.

Where notification is required, it will be provided as soon as reasonably feasible and will include available information that may help affected individuals understand and reduce the risk of harm.

8. Access, Correction and Privacy Complaints
You may submit a written request to access or correct personal information that we hold about you. You may also contact us with a question or complaint about our privacy practices.

Please include your name, contact information, a description of the information or issue involved, and any relevant dates or previous communications.

We may request information reasonably necessary to verify your identity and prevent unauthorized access. Verification information will be used only for that purpose.

We will respond to access requests within 30 calendar days unless applicable law permits an extension. If additional time is required, we will notify you and explain the reason.

You may request correction of inaccurate or incomplete information. Where appropriate, we will update it and notify relevant service providers.

Access may be limited or refused where permitted or required by law, including where disclosure could reveal another person’s information, compromise legal privilege or confidential information, affect an investigation, or create a safety or security risk. Unless prohibited by law, we will explain the reason for a refusal and the available recourse.

Privacy complaints will be reviewed by our Privacy Officer. We may review relevant records, consult employees or service providers, document our findings and take appropriate corrective action.

If you are not satisfied with our response, you may contact or file a complaint with the Office of the Privacy Commissioner of Canada at 1-800-282-1376.

9. Children’s Privacy
The Website is intended for individuals interested in residential real estate and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If a parent or legal guardian believes that a child has submitted information, they may contact our Privacy Officer. If confirmed, we will take reasonable steps to delete the information unless its retention is legally required.

10. Third-Party Websites
The Website may link to websites operated by third parties. Delbrook does not control and is not responsible for their content, security or privacy practices. Visitors should review the applicable third-party privacy policies before providing personal information.

11. Changes and Contact Information
We may update this Privacy Policy to reflect changes to our Website, practices, providers or legal obligations. The updated policy will be posted with a revised effective date. Material changes will be communicated where required.

For questions, access or correction requests, privacy complaints or concerns, contact:

Privacy Officer
Delbrook Group
9225 Leslie Street, Suites 213-218
Richmond Hill, Ontario L4B 3H6
Telephone: 905-218-3600
Email: [email protected]

Please also review our Website Terms and Conditions.